Category Archives: Crisis Communications

Communications and the scrum

Analogies particularly accompanied by diagrams are a useful way to get a message across. For example change communications is often compared to a journey; where we have come from, where we are now, where we want to get to (and … Continue reading

Posted in Communications Culture, Crisis Communications, Internal Communications, Marketing Communications, stakeholder relations | Tagged , , , , , , , , , , , , , , , , , , , , , | 9 Comments

A walk on the dark side

At the beginning of the year we tend to review company objectives and personal development plans.  What are less frequently reviewed though, are crisis communications plans or business continuity plans.  At this point if you think I am about to … Continue reading

Posted in Business Continuity, Crisis Communications, Internal Communications, Marketing Communications, New media, Professionalism, stakeholder relations | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | 8 Comments

Crisis response time on Twitter

Last week a tweet that an Airbus A380 had crashed was enough to send share prices (Rolls Royce) falling and kick off a crisis for the owner, Quantas, The plane did not actually crash but the case illustrates how increasingly … Continue reading

Posted in Crisis Communications, New media | Tagged , , , , , , , , , | 12 Comments